Refund Policy

Version: 1.0
Last Updated: 27 November 2025

At CheckDesignConsulting.online, operated by SECURE CHECKOUT LIMITED, we want you to feel fully confident in every purchase.
If for any reason you are not satisfied with your digital product or service, we offer a transparent and customer-friendly refund process, aligned with EU consumer protection laws.

1. Company Information

Company Name: SECURE CHECKOUT LIMITED
Business Registration Number: 79347746
Customer Service Email: info@checkdesignconsulting.online
Phone: +1 315 757 3313
Date of Incorporation: 08-Dec-2025
Company Type: Private company limited by shares

Company Address:
RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI, HONG KONG
000000

2. Our Refund Promise

We offer a 14-day no-questions-asked refund policy on all digital purchases and services made through our website, unless otherwise stated.

You may cancel your purchase within 14 days of payment without providing any reason.
Refunds are processed quickly and fairly.

3. How to Request a Refund

To request a refund, contact:

Email: info@checkdesignconsulting.online

Please include:

  • Full name
  • Order number or payment reference
  • Email used at purchase

We will confirm receipt and begin the process promptly.

4. Refund Process & Timelines

  • Refunds are issued to the same payment method used during purchase.
  • Processing time: within 14 days of approval.
  • No fees or deductions are applied.
  • You will receive an email confirmation once the refund is complete.

5. Digital Products & Services

Because our products are delivered digitally:

  • No physical returns are required
  • Access to digital content (downloads, courses, design files) may be revoked after a refund
  • If you requested immediate access and acknowledged loss of withdrawal rights, refund eligibility may be limited (according to EU law)

This is clearly stated at checkout.

6. Exceptions to Refund Eligibility

According to EU Directive 2011/83/EU, the right to withdraw may not apply if:

  • You requested immediate access to digital content before the 14-day window ended
  • You acknowledged that withdrawing would no longer be possible once digital delivery began

Even in such cases, we strive to help fairly — contact us if you are unhappy.

7. Refunds for Custom Design Services

  • Full refund within 14 days if work has not started
  • Partial refunds may apply if significant work has already been completed
  • We always inform clients before beginning non-refundable work

Our goal is fairness and full transparency.

8. Late or Missing Refunds

If a refund has not arrived after 14 days:

  1. Check your bank/payment account
  2. Contact your payment provider (they may have processing delays)
  3. If still unresolved, email info@checkdesignconsulting.online — we will assist immediately

9. Contact for Refund Requests

Company Name: SECURE CHECKOUT LIMITED
Business Registration Number: 79347746
Customer Service Email: info@checkdesignconsulting.online
Phone: +1 315 757 3313
Date of Incorporation: 08-Dec-2025
Company Type: Private company limited by shares

Company Address:
RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000